Lots of angry posts about the intermittent lags and the event not working and getting pulled so I’d like this one to be solution focused and not a gripe.
1. When you are troubleshooting a problem it’s frustrating when people are demanding to know when it will be fixed. If it’s the first thing you try then it’s fast, if it’s the 73rd thing you try it is not. You don’t control that. You do control and can promise a time for the next update. People don’t want to miss token regen so they keep checking. You could say “the next status update will be st X:00 pm, pst”. That way we don’t keep checking needlessly.
2. It sure looks like you don’t have a qa environment where you can test before promoting changes to prod. If players were not blanked out in qa but were in prod maybe you should consider putting together a beta test group - what banners we see can be set differently based on level and progress so surely you could give your beta test people a link to sanity check things before releasing. Lag can be 100 things but the event not working looks like poor qa to the customers.
You’ve been giving us tons of new content and it’s appreciated and the faster you push stuff out the less time there is for qa those who understand how that works understand that it can be hard to balance but thanks for the effort. If you could get into the habit of closing out posts about problems by saying “the next update will be...” it saves a lot of unnecessary customer frustration.
Thanks for considering these suggestions.
1. When you are troubleshooting a problem it’s frustrating when people are demanding to know when it will be fixed. If it’s the first thing you try then it’s fast, if it’s the 73rd thing you try it is not. You don’t control that. You do control and can promise a time for the next update. People don’t want to miss token regen so they keep checking. You could say “the next status update will be st X:00 pm, pst”. That way we don’t keep checking needlessly.
2. It sure looks like you don’t have a qa environment where you can test before promoting changes to prod. If players were not blanked out in qa but were in prod maybe you should consider putting together a beta test group - what banners we see can be set differently based on level and progress so surely you could give your beta test people a link to sanity check things before releasing. Lag can be 100 things but the event not working looks like poor qa to the customers.
You’ve been giving us tons of new content and it’s appreciated and the faster you push stuff out the less time there is for qa those who understand how that works understand that it can be hard to balance but thanks for the effort. If you could get into the habit of closing out posts about problems by saying “the next update will be...” it saves a lot of unnecessary customer frustration.
Thanks for considering these suggestions.
Comment