Email binding error

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  • katha
    Goon
    • Dec 2014
    • 92

    Email binding error

    Hello developers,

    I got a massive problem with email binding.
    I got a new Android device. I installed Underworld but i had to create a new Account. I was logged in with my mail in google. However i just saw one of my 5 'old' toons.
    And this one i only on my old android Phone. Everytime i installed UE i had to create a new Account.
    I provided all my 'old' toons on my Gmail... Why don't you support manual retrieval when you got the data? For what do we need to provide?
    I am rallye desperated because i am leader of an empire with my main toon.
    On my old device i can see the characters i had to create after reinstall. On my new android i only see the new and not my old. Why?

    Please developers help me.

    I spent very much money. That ain't fair.

    Sincerly
    Katha
  • Quaranj
    Boss
    • May 2015
    • 1352

    #2
    Re: Email binding error

    I'm just trying to help clarify as I am trying to make sense of this myself here.

    So you're saying your toons which show up under google play on one device, do not on your new device with the same gmail address on both devices?

    It almost sounds like you set up a new gmail on the new device - one that was different from the one your original android. If this is the case, you won't see your old toons unless you set your android back up under your original UE gmail.

    If you're talking about the Provide info screen, that is not a binding spot. It is merely a place to give the devs supplemental info in case your account has problems.

    Let me know if this makes sense in terms of what is where. I suspect the wording may have had the devs as confused as I was and that is why I am asking for clarification - to help get you the answers you need faster.

    Comment

    • UWE_Duke
      Developer
      • Jul 2016
      • 705

      #3
      Re: Email binding error

      Originally posted by katha View Post
      Hello developers,

      I got a massive problem with email binding.
      I got a new Android device. I installed Underworld but i had to create a new Account. I was logged in with my mail in google. However i just saw one of my 5 'old' toons.
      And this one i only on my old android Phone. Everytime i installed UE i had to create a new Account.
      I provided all my 'old' toons on my Gmail... Why don't you support manual retrieval when you got the data? For what do we need to provide?
      I am rallye desperated because i am leader of an empire with my main toon.
      On my old device i can see the characters i had to create after reinstall. On my new android i only see the new and not my old. Why?

      Please developers help me.

      I spent very much money. That ain't fair.

      Sincerly
      Katha
      Please contact customer service in game, and describe your problem as specific as you can. Thanks.

      Comment

      • katha
        Goon
        • Dec 2014
        • 92

        #4
        Re: Email binding error

        IT is lieber Quarantأ¤ne said.

        I almost contacted support but they say they can't help me.

        Why is a manual retrieval not possible?

        Comment

        • UWE_Duke
          Developer
          • Jul 2016
          • 705

          #5
          Re: Email binding error

          Originally posted by katha View Post
          IT is lieber Quarantأ¤ne said.

          I almost contacted support but they say they can't help me.

          Why is a manual retrieval not possible?
          I don't even understand your problem. Do you lose 4 old accounts? or do you cover one of your old main account with a new one? Please describe your problem..information is the key to fix your problems.

          Comment

          • katha
            Goon
            • Dec 2014
            • 92

            #6
            Re: Email binding error

            Originally posted by UWE_Duke View Post
            I don't even understand your problem. Do you lose 4 old accounts? or do you cover one of your old main account with a new one? Please describe your problem..information is the key to fix your problems.
            I lost 4 Accounts on my old device. After i installed UE on my new phone i had to create a new. Now i see my 'old' which is left on my old device and the new character on my new device but not my 'old'. Maybe it is easier so:

            Old device: katha3 (this is the only old) , k, k, and z
            New device: k, k and z.

            Comment

            • Quaranj
              Boss
              • May 2015
              • 1352

              #7
              Re: Email binding error

              I'm with Duke here. I still do not fully understand.

              The big question here is this:

              Are you signed into the same GMAIL/Google account on the new device that is on your old device. This above all else should answer why you cannot see your toons.

              Also:

              If you did have the same Google account on both, did you change Google accounts at some point? IE: Did you set 3 up under one google account on that device, setup a second newer Google account and make the character you can now see on the other device?

              Your characters are tied to whichever specific google account that they were created under.

              Comment

              • katha
                Goon
                • Dec 2014
                • 92

                #8
                Re: Email binding error

                On my old phone i had 5 toons.
                When i get my new i created a different Gmail Account and made new toons.
                Then i deleted the new Gmail on the new phone and resetted it. I logged in with my main Gmail and installed Underworld. Then i had to create another character. I thougt i could switch but only Katha 3 was left. So i lost 4 accounts.
                Sorry, my english is not the best.

                Comment

                • UWE_Duke
                  Developer
                  • Jul 2016
                  • 705

                  #9
                  Re: Email binding error

                  Originally posted by katha View Post
                  On my old phone i had 5 toons.
                  When i get my new i created a different Gmail Account and made new toons.
                  Then i deleted the new Gmail on the new phone and resetted it. I logged in with my main Gmail and installed Underworld. Then i had to create another character. I thougt i could switch but only Katha 3 was left. So i lost 4 accounts.
                  Sorry, my english is not the best.
                  emm, i think i figured it out. When you create a new toon on your old google play account, UE will ask you to delete a old toon to save the new one. I think you deleted the old 4 toons(You should give up new toon instead of delete them).
                  Now please provide army codes and names of your old toons, I will try to restore your account.

                  Old toon(toons you want to restore)
                  name army code
                  toon1:
                  toon2:
                  toon3:
                  toon4:
                  toon5:

                  New toons(toons you dont want)
                  name army code
                  toon1:
                  toon2:
                  toon3:

                  Comment

                  • katha
                    Goon
                    • Dec 2014
                    • 92

                    #10
                    Re: Email binding error

                    That would be great! It would make me so happy!

                    I want
                    Toon 1: 6fd433 name: katha
                    Toon 2: 3de841 name: kathas azrael
                    Toon 3: ff5d0d name: katha 3
                    Toon 4: 64a608 name: katha 2
                    Toon 5: 5fa903 name: katha 5

                    I DON'T want:

                    Toon 1: 2FC3E6 name: z
                    Toon 2: 8C09B5 Name: k
                    Toon 3: 9DE9CE name: k

                    Comment

                    • UWE_Duke
                      Developer
                      • Jul 2016
                      • 705

                      #11
                      Re: Email binding error

                      Originally posted by katha View Post
                      That would be great! It would make me so happy!

                      I want
                      Toon 1: 6fd433 name: katha
                      Toon 2: 3de841 name: kathas azrael
                      Toon 3: ff5d0d name: katha 3
                      Toon 4: 64a608 name: katha 2
                      Toon 5: 5fa903 name: katha 5

                      I DON'T want:

                      Toon 1: 2FC3E6 name: z
                      Toon 2: 8C09B5 Name: k
                      Toon 3: 9DE9CE name: k
                      Done. Check your account, if there are any problems let me know.

                      Comment

                      • katha
                        Goon
                        • Dec 2014
                        • 92

                        #12
                        Re: Email binding error

                        Hi Duke
                        It's working. I thank you so much!
                        Thank you!!!

                        Comment

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