Results 1 to 12 of 12

Thread: Email binding error

  1. #1

    Email binding error

    Hello developers,

    I got a massive problem with email binding.
    I got a new Android device. I installed Underworld but i had to create a new Account. I was logged in with my mail in google. However i just saw one of my 5 'old' toons.
    And this one i only on my old android Phone. Everytime i installed UE i had to create a new Account.
    I provided all my 'old' toons on my Gmail... Why don't you support manual retrieval when you got the data? For what do we need to provide?
    I am rallye desperated because i am leader of an empire with my main toon.
    On my old device i can see the characters i had to create after reinstall. On my new android i only see the new and not my old. Why?

    Please developers help me.

    I spent very much money. That ain't fair.

    Sincerly
    Katha

  2. #2
    Underboss Quaranj's Avatar
    Join Date
    May 2015
    Location
    Pokémon Empire
    Posts
    1,057

    Re: Email binding error

    I'm just trying to help clarify as I am trying to make sense of this myself here.

    So you're saying your toons which show up under google play on one device, do not on your new device with the same gmail address on both devices?

    It almost sounds like you set up a new gmail on the new device - one that was different from the one your original android. If this is the case, you won't see your old toons unless you set your android back up under your original UE gmail.

    If you're talking about the Provide info screen, that is not a binding spot. It is merely a place to give the devs supplemental info in case your account has problems.

    Let me know if this makes sense in terms of what is where. I suspect the wording may have had the devs as confused as I was and that is why I am asking for clarification - to help get you the answers you need faster.

  3. #3

    Re: Email binding error

    Quote Originally Posted by katha View Post
    Hello developers,

    I got a massive problem with email binding.
    I got a new Android device. I installed Underworld but i had to create a new Account. I was logged in with my mail in google. However i just saw one of my 5 'old' toons.
    And this one i only on my old android Phone. Everytime i installed UE i had to create a new Account.
    I provided all my 'old' toons on my Gmail... Why don't you support manual retrieval when you got the data? For what do we need to provide?
    I am rallye desperated because i am leader of an empire with my main toon.
    On my old device i can see the characters i had to create after reinstall. On my new android i only see the new and not my old. Why?

    Please developers help me.

    I spent very much money. That ain't fair.

    Sincerly
    Katha
    Please contact customer service in game, and describe your problem as specific as you can. Thanks.

  4. #4

    Re: Email binding error

    IT is lieber Quarantäne said.

    I almost contacted support but they say they can't help me.

    Why is a manual retrieval not possible?

  5. #5

    Re: Email binding error

    Quote Originally Posted by katha View Post
    IT is lieber Quarantäne said.

    I almost contacted support but they say they can't help me.

    Why is a manual retrieval not possible?
    I don't even understand your problem. Do you lose 4 old accounts? or do you cover one of your old main account with a new one? Please describe your problem..information is the key to fix your problems.

  6. #6

    Re: Email binding error

    Quote Originally Posted by UWE_Duke View Post
    I don't even understand your problem. Do you lose 4 old accounts? or do you cover one of your old main account with a new one? Please describe your problem..information is the key to fix your problems.
    I lost 4 Accounts on my old device. After i installed UE on my new phone i had to create a new. Now i see my 'old' which is left on my old device and the new character on my new device but not my 'old'. Maybe it is easier so:

    Old device: katha3 (this is the only old) , k, k, and z
    New device: k, k and z.

  7. #7
    Underboss Quaranj's Avatar
    Join Date
    May 2015
    Location
    Pokémon Empire
    Posts
    1,057

    Re: Email binding error

    I'm with Duke here. I still do not fully understand.

    The big question here is this:

    Are you signed into the same GMAIL/Google account on the new device that is on your old device. This above all else should answer why you cannot see your toons.

    Also:

    If you did have the same Google account on both, did you change Google accounts at some point? IE: Did you set 3 up under one google account on that device, setup a second newer Google account and make the character you can now see on the other device?

    Your characters are tied to whichever specific google account that they were created under.

  8. #8

    Re: Email binding error

    On my old phone i had 5 toons.
    When i get my new i created a different Gmail Account and made new toons.
    Then i deleted the new Gmail on the new phone and resetted it. I logged in with my main Gmail and installed Underworld. Then i had to create another character. I thougt i could switch but only Katha 3 was left. So i lost 4 accounts.
    Sorry, my english is not the best.

  9. #9

    Re: Email binding error

    Quote Originally Posted by katha View Post
    On my old phone i had 5 toons.
    When i get my new i created a different Gmail Account and made new toons.
    Then i deleted the new Gmail on the new phone and resetted it. I logged in with my main Gmail and installed Underworld. Then i had to create another character. I thougt i could switch but only Katha 3 was left. So i lost 4 accounts.
    Sorry, my english is not the best.
    emm, i think i figured it out. When you create a new toon on your old google play account, UE will ask you to delete a old toon to save the new one. I think you deleted the old 4 toons(You should give up new toon instead of delete them).
    Now please provide army codes and names of your old toons, I will try to restore your account.

    Old toon(toons you want to restore)
    name army code
    toon1:
    toon2:
    toon3:
    toon4:
    toon5:

    New toons(toons you dont want)
    name army code
    toon1:
    toon2:
    toon3:

  10. #10

    Re: Email binding error

    That would be great! It would make me so happy!

    I want
    Toon 1: 6fd433 name: katha
    Toon 2: 3de841 name: kathas azrael
    Toon 3: ff5d0d name: katha 3
    Toon 4: 64a608 name: katha 2
    Toon 5: 5fa903 name: katha 5

    I DON'T want:

    Toon 1: 2FC3E6 name: z
    Toon 2: 8C09B5 Name: k
    Toon 3: 9DE9CE name: k

  11. #11

    Re: Email binding error

    Quote Originally Posted by katha View Post
    That would be great! It would make me so happy!

    I want
    Toon 1: 6fd433 name: katha
    Toon 2: 3de841 name: kathas azrael
    Toon 3: ff5d0d name: katha 3
    Toon 4: 64a608 name: katha 2
    Toon 5: 5fa903 name: katha 5

    I DON'T want:

    Toon 1: 2FC3E6 name: z
    Toon 2: 8C09B5 Name: k
    Toon 3: 9DE9CE name: k
    Done. Check your account, if there are any problems let me know.

  12. #12

    Re: Email binding error

    Hi Duke
    It's working. I thank you so much!
    Thank you!!!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •