This morning one of our database servers refused to accept connection and caused massive lag. To prevent further damage, we put out the maintenance mode and start investigating the problem.
I will update it here when we get the problem resolved.
Thank you for understanding.
Update: Game is back online, and so far the connection issue seems gone. However we didn't perform any fix for this, think it could be some legacy problem and may happen again some day. We will let the game running as there seems no problem with it for now, at the same time we will keep investigating the real problems behind this and prevent it from happening again.
Update: I cut some unimportant traffic to the database for PvP battle list. Think it should help mitigate this issue. I'll keep monitoring the status for a while and see. I think due to the release of Birdie, PvP activity went up and caused this problem. I could be completely wrong.
Update: 100 cc reward for whoever logs in today and part of tomorrow.
Update: Cut off unnecessary database calls for home page and boss list (yours and public). Those pages should be loading faster now. Reply here to let me know if you see something wrong with these pages.
Update: Fixed everything I could think of for this problem in the backend code. It could still be the physical server or network unstableness. I am probably the one who hate this the most. I hope the next EvE won't have the same problem. Crossing my fingers.
Sh*t happens, appreciate the fact that you guys are working hard to better communicate and are clearly pushing forward lots of tweaks and new content which is such good news for those who have invested a lot of time/money in the game. Thanks!
Thank you UWE_DUKE for the heads up.
I live in South Africa and are 10 hours ahead of you guys(America) give us at least 12 hours to claim compensation.
Not like the last crash only a few hours.
I am of to bed.
It's not necessarily a legacy issue as this happened not so long ago after the changeover, so it clearly wasn't investigated fully then. It's good to see rapid responses but this isn't the first time and it cause a major issue mid war with us so I expect to see compensatory rewards being issued.