Technical Support & Suggestions - Underworld Empire Forums

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MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing â€“ The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If youâ€™re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but donâ€™t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like â€œyou people.â€‌
- Do not use ill terms which are offensive to groups, do not â€œflameâ€‌, â€œtroll.â€‌ or â€œhazeâ€‌.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Donâ€™t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we donâ€™t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create â€?sock puppetâ€™ accounts â€“ multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderatorâ€™s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.

Topics	Statistics	Last Post
Sticky: Content Suggestion Thread 3 by Cthulu Started by Cthulu, 08-12-2017, 07:36 PM	119 responses 10,318 views 0 reactions	Last Post by Mobile Mob 03-23-2021, 05:20 PM
Closed, Sticky: Alternative ways to contact support. by Guest Started by Guest, 07-21-2017, 03:03 AM	1 response 2,901 views 0 reactions	Last Post by Guest 12-09-2017, 04:16 PM
Closed, Sticky: 2.67 iOS/Android - Information and Known Issues by UWE_Renn Started by UWE_Renn, 10-24-2015, 04:29 PM	9 responses 6,118 views 1 reaction	Last Post by Cthulu 07-17-2016, 02:44 AM
Closed, Sticky: Compatibility List by UWE_Sirius Started by UWE_Sirius, 06-05-2015, 12:28 AM	0 responses 5,822 views 0 reactions	Last Post by UWE_Sirius 06-05-2015, 12:28 AM
Closed, Sticky: PSA: BIND YOUR ACCOUNT - Character Retrieval and Game Center/Android Information by Guest Started by Guest, 08-27-2014, 02:57 AM	0 responses 23,521 views 0 reactions	Last Post by Guest 08-27-2014, 02:57 AM
Closed, Sticky: Frequently Asked Questions by UWE_Tank Started by UWE_Tank, 02-13-2014, 07:19 PM	3 responses 12,966 views 0 reactions	Last Post by UWE_Tank 02-13-2014, 07:32 PM
Move Main Character To Another Apple ID/Game Center by Gerjaffers Started by Gerjaffers, 02-21-2024, 11:43 PM	1 response 56 views 0 reactions	Last Post by alexian 02-22-2024, 04:43 PM
Property Suggestions by Borys Started by Borys, 08-02-2022, 02:58 AM	1 response 98 views 0 reactions	Last Post by Luckybeans 12-22-2023, 02:35 PM
How to contact support trying to transfer an old Ios account to my new android by Crypto123 Started by Crypto123, 08-03-2023, 09:56 PM	1 response 192 views 0 reactions	Last Post by alexian 08-12-2023, 08:05 PM
Android users by Enja Started by Enja, 07-16-2023, 11:23 PM	0 responses 40 views 0 reactions	Last Post by Enja 07-16-2023, 11:23 PM
Unable to Respawn Fiori boss by Klchow Started by Klchow, 06-16-2023, 10:29 AM	0 responses 49 views 0 reactions	Last Post by Klchow 06-16-2023, 10:29 AM
Winnig war but counted as a defeat by LLL Started by LLL, 04-29-2023, 09:13 PM	13 responses 241 views 0 reactions	Last Post by LLL 05-17-2023, 08:29 PM
Need help, email support non-responsive by NomadSkate Started by NomadSkate, 12-21-2022, 08:18 PM	5 responses 226 views 0 reactions	Last Post by alexian 01-10-2023, 10:02 AM
2022 Ideas/Suggestions Thread by Borys Started by Borys, 08-12-2022, 01:36 AM	7 responses 248 views 0 reactions	Last Post by Yener333 11-11-2022, 08:09 PM
Fuse LT by Yener333 Started by Yener333, 10-27-2022, 08:55 PM	6 responses 123 views 0 reactions	Last Post by Yener333 11-11-2022, 08:05 PM
Only received 10 SP for battle rank by BillKatze Started by BillKatze, 11-01-2022, 05:56 PM	3 responses 55 views 0 reactions	Last Post by alexian 11-01-2022, 10:07 PM

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